Privacy Policy

Effective date: 1st day of September 2025

Privacy Policylivesovr.com — operated by SOVR Last Updated: 21/03/2025

Introduction

This website, https://livesovr.com (the "Site"), is owned and operated by SOVR ("we", "us", "our"). SOVR is the data controller and can be contacted at: hello@livesovr.com.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you agree to the terms of this Privacy Policy.

Purpose

This Privacy Policy informs users of our Site about:

  • The personal data we collect;
  • How we use collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • Our cookie policy.

Personal Information We Collect

Automatically Collected Information

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links; and
  • Content viewed.
Information You Provide

We may also collect the following data when you perform certain functions on our Site (for example, by submitting a form):

  • Name;
  • Email address;
  • Project brief;
  • Budget; and
  • Timeline.
Health and Wellness Data

SOVR's app (SoberMate) provides stress management, relaxation, and mental acuity features. In connection with those features, we may collect and process the following categories of health and wellness data:

  • Stress and relaxation metrics you input or that are inferred from your in-app activity;
  • Mental wellbeing and mood data you voluntarily provide through in-app tools or assessments;
  • Usage patterns relating to relaxation and mental acuity exercises; and
  • Any other health-related information you choose to share with us through the app.

We collect this health data only with your consent, and solely for the purposes described in the "How We Use Personal Data" section below. You may withdraw your consent at any time by contacting us at hello@livesovr.com. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

We do not sell, rent, or share your health data with third parties for advertising or marketing purposes.

How We Use Personal Data

We use the information we collect for the following purposes:

  • To provide, operate, and improve our services and website experience;
  • To deliver stress management, relaxation, and mental acuity features within the app;
  • To personalise your in-app experience based on your health and wellness preferences;
  • To communicate with you regarding inquiries, projects, or service updates;
  • For site analytics and performance monitoring;
  • To monitor and improve the safety and effectiveness of our health features; and
  • To comply with legal obligations.

We will not use your personal information for purposes other than those outlined in this Privacy Policy without your consent.

Disclosure of Personal Information

Employees and Contractors

We may disclose user data to any member of our organisation, or to contractors, who reasonably need access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We may disclose your personal information in the following circumstances:

  • Where required by law or legal proceedings;
  • To protect or enforce our legal rights; and
  • In connection with a sale or transfer of our business.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

Data Retention

User data will be retained for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. If you would like your data deleted, please contact us at hello@livesovr.com.

HOW WE PROTECT YOUR PERSONAL DATA

We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes:

  • Storing information on secure servers;
  • Restricting access to authorised personnel only; and
  • Using industry-standard encryption where possible.

While we strive to protect your data, no online transmission or storage system is completely secure.

Your Rights as a User

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information;
  • Request correction of your personal information;
  • Withdraw consent for certain uses of your personal information (including health data); and
  • Complain about a breach of your privacy.

To exercise your rights, or for any inquiries about your data, please contact hello@livesovr.com.

Children

Our Site and app are not intended for children under 18 years of age. We do not knowingly collect personal information, including health data, from children. If you believe we have collected information from a child, please contact us at hello@livesovr.com to have it deleted.

Cookies and Tracking Technologies

Our Site uses cookies to enhance your experience. Cookies may include:

  1. Functional Cookies — Functional cookies remember selections you make on our Site so that your preferences are saved for future visits.
  2. Analytical Cookies — Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access and interact with it.
  3. Targeting Cookies — Targeting cookies collect data on how you use the Site and your preferences, allowing us to personalise the information you see.
  4. Third-Party Cookies — Third-party cookies are created by websites other than ours. We may use third-party cookies to monitor user preferences.

You can disable cookies in your browser settings, but this may affect the functionality of our Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us at hello@livesovr.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Information

For any questions, concerns, or complaints:

SOVR Email: hello@livesovr.com

‍Website: https://livesovr.com

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